Mercedes-Benz is one of only 40 companies to receive this distinction in the U.S.
Mercedes-Benz USA (MBUSA) was recognized at the J.D. Power and Associates Customer Service Roundtable in Las Vegas as a J.D. Power 2011 Customer Service Champion—one of only 40 companies to have earned this distinction this year.
To qualify for inclusion on this elite list, companies must not only excel within their own industries, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Five key customer “touch points” are measured: people, presentation, process, product, and price.
To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research as well as additional, supplemental research. From these brands, 40 were chosen as the highest-performing companies that deliver service excellence to U.S. customers—both within their respective industries and across all industries measured.
According to Ernst Lieb, president and CEO of Mercedes-Benz USA, “This is an important confirmation of the extraordinary effort we have undertaken with our dealer partners over the past few years to ensure that we are delivering the very best experience to our customers.”
Source: Mercedes-Benz USA